Action 1
Patient registration
New patient: name, phone, DOB, chief complaint, ABHA linkage (optional). Done in under 60 seconds. Returning patient: 2 keystrokes on the phone number — record pulls up immediately. No re-entering what's already known.
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Product · Role Hub
The Front Desk Hub
Every patient who walks in, taken care of. The Front Desk Hub is the first thing a patient encounters and the last thing you want to be slow. It's fast, forgiving, and always clear on what to do next.
BioEcko Surface
Front Desk Workspace
Patient registrationPrimary
Queue management & tokensReady
Appointment schedulingReady
Billing & collectionReady
Designed around daily workRole-specific actionsConnected to other teams
A typical Tuesday
What the front desk sees first
The role hub starts with the day, because user trust is built in the first 60 seconds of work.
“Monday 8:30am. Receptionist Kavya opens the Front Desk Hub. 47 appointments today, 6 already checked in. Token 7 is being seen. She registers a walk-in — name, phone, chief complaint — and prints the token. She tells him the current wait estimate. He sits down with clearer information. She moves to the next queue item without switching tools.”
Primary actions
The things this role should do without hunting
Each action should be visible in the hub, connected to the patient or facility record, and reviewable later.
Action 2
Queue management & tokens
Live queue view across all doctors. Token printer support. Walk-in vs. appointment distinction. Estimated wait times calculated in real time. Patients can track their token on their phone without calling the desk.
Action 3
Appointment scheduling
Book, reschedule, or cancel in one interaction. Automated WhatsApp reminders can go out before the visit. No-show tracking keeps the schedule easier to review.
Action 4
Billing & collection
Consultation billing, pharmacy add-ons, lab payment — all at the counter in one workflow. Cash, card, UPI, insurance — all captured, all receipted, all accounted for without end-of-day reconciliation.
What you get back
Outcome signals worth inspecting
These are directional product goals, not published customer outcomes. Ask to see the relevant workflow in a demo.
Fast
new patient registration path
Queue
appointments and walk-ins together
1 view
patient journey at the counter
Other roles
Follow the handoff
The hub is only useful if it makes the next team’s work cleaner too.
Want to see the Front Desk Hub in your workflow?
Book a demo focused on how your front desks actually work and where their handoffs currently break.